The Florida Bar Tech Helpline is continuing to earn high marks for customer satisfaction, according to a June survey.

“Excellent communication and assistance,” read one anonymous response. “Outstanding. Thank you.”

Hoping to help members navigate the pandemic, the Board of Governors recruited LawTech Partners to conduct a three-month beta test of a non-emergency, remote tech service in 2021. After the test proved successful, the Tech Helpline was added to the LegalFuel and Member Benefits Program offerings in February 2022. Promoted largely to solo and small-firm practitioners, the Tech Helpline offers routine remote service, including operating systems support, basic troubleshooting, and help with home and remote office setup.