Attorney General Ashley Moody is urging Harris Jewelry consumers, most of whom are active-duty service members, to submit refund requests before a new claims window ends. The U.S. District Court for the Eastern District of New York ordered the jewelry store to reopen its claims process to submit forms for refunds. The new claims process is open now through Dec. 21. 

Harris Jewelry sold jewelry, watches and military-themed gifts from its stores strategically located on or near military bases. The company allegedly trained employees to incorrectly tell service members, including new recruits in basic training, that buying on credit from Harris Jewelry improved credit scores regardless of credit history or late-payment record. The court found Harris Jewelry violated its prior settlement by prematurely shutting down the claims portal.

Attorney General Ashley Moody said, “A federal court required Harris Jewelry to pay consumers millions of dollars in refunds, but the company prematurely shut down the claims portal. Now, the company is ordered to reopen the claims process so that military members harmed by its deceptive practices can be compensated. I encourage consumers who purchased items and services from Harris Jewelry and have yet to file a claim to request a refund as soon as possible.”