A Florida resident has filed a lawsuit against a major automobile manufacturer, alleging that the company failed to repair defects in her luxury vehicle despite multiple attempts. Kathryn Chase lodged the complaint against BMW of North America, LLC in the Circuit Court for Palm Beach County, Florida on July 24, 2024.

According to the court documents, Chase purchased a 2022 BMW 8-Series from BMW of Delray Beach on May 25, 2021. The vehicle, which cost approximately $104,126.47 excluding additional charges such as registration and taxes, soon exhibited various defects. Despite numerous repair attempts by authorized dealerships under the manufacturer’s warranty, these issues remained unresolved. Chase’s complaint highlights defects including a faulty headliner and hinge flap, an inoperable window, and persistent illumination of the low tire pressure light.

The lawsuit claims that BMW engaged in aggressive marketing campaigns to promote their vehicles and warranties through authorized dealerships like BMW of Delray Beach. Chase argues that this created direct privity between her and BMW due to their involvement in the sale and repair processes. The complaint further details how BMW’s written warranty promised four years or fifty thousand miles of bumper-to-bumper coverage and powertrain warranty but failed to deliver adequate repairs within a reasonable time frame.